A Message to Our Valued Owners:
We would like to thank you for your selection of a Subaru vehicle. We take pride in our products and are committed to your continued satisfaction.
Subaru is escalating a service program to a safety recall to replace the left and right rear seat belt assemblies in certain 2019 model year Crosstrek vehicles. The seat belts are equipped with dual locking mechanisms; a primary G-sensor lock and a redundant webbing sensor lock. A pawl spring may have been improperly installed by the seat belt manufacturer, which could affect the webbing sensor lock performance. In the event of a crash, the primary G-sensor lock is not affected and will properly restrain the passenger. However, if the G-sensor lock unexpectedly fails to function, the seat belt assembly may not restrain the passenger properly, increasing the risk of injury during a crash.
WRC-20 Recall FAQs:
Q: What should I do?
A: Please contact your Subaru retailer (dealer) immediately for an appointment to have this repair performed, free of charge. As a precaution, please limit the use of the left and right rear passenger seats until this safety recall is completed.
Q: What will be done to the vehicle?
A: Subaru will replace the left and right rear seat belt assemblies in your vehicle at no cost to you.
Q: What Subaru models are involved?
A: Certain 2019 model year Crosstrek vehicles.
Q: Do I need to make an appointment?
A: Yes. Please contact your servicing Subaru retailer to set up an appointment to ensure that the retailer can allocate a time slot to best accommodate you.
Q: How much will this recall cost?
A: This recall will be performed free of charge at any authorized Subaru retailer.
Q: Do I have to return to the retailer where I bought the car?
A: Any authorized Subaru retailer will be able to perform this recall free of charge for you.
Q: Can I have this recall performed at an independent repair facility?
A: Only an authorized Subaru retailer can perform this recall free of charge to you.
Q: If I live in Canada do I have to return to the United States to have this performed?
A: Any authorized Subaru dealership in either the United States or Canada is capable of performing this recall.
Q: If I no longer own the vehicle what should I do?
A: If you no longer own your vehicle, please update owner information online, at www.subaru.com/customer-support.html , by selecting Email Us then selecting Update Address from the drop-down menu.